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Privacy Policy

Introduction

This Privacy Policy outlines how Linuxoft (Provider of Custom Software Development, Fully Managed Cloud DevOps, Database Administration (DBA) Services, and Enterprise Observability via the Argus platform) collects, uses, and protects information. By accessing our website or utilizing our services, you consent to the practices described below.

Information We Collect

We collect information categorized by its source:

1. Website Visitor Data

  • Directly Provided: Name, email address, phone number, and company name when you fill out contact forms, demo requests, or subscribe to updates.
  • Automatically Collected (Analytics): IP address, browser type, operating system, referring website, and pages viewed. This data helps us improve user experience.

2. Client & Service Data (High Confidentiality)

  • B2B Contact Information: Billing details, contract contact names, and associated organizational data necessary for service invoicing and management.
  • Argus Monitoring Data (System Metrics & Logs): Crucially, the Argus monitoring agent/tool is installed directly on your designated servers. The resulting performance data, system logs, and metrics are transmitted to Linuxoft only for the purpose of fulfilling our contractual Managed DevOps and Observability services. Linuxoft does not commingle this data and treats it as highly confidential client data.

How We Use Your Information

We use the collected information exclusively for the following purposes:

  • Service Delivery: To provide, maintain, and support the Custom Software Development, Cloud DevOps, and Argus Monitoring services as defined in your Master Service Agreement (MSA).
  • Security & Reliability: To monitor systems, troubleshoot issues, and ensure the security and stability of the client infrastructure we manage.
  • Communication: To respond to inquiries, provide technical support, and send service-related notifications and critical updates.
  • Marketing: To send promotional materials about Linuxoft services (with explicit option to opt-out).

Data Sharing and Disclosure

We do not sell any client or user personal information. We may share data only under the following circumstances:

  • Service Providers: We may share data with trusted third-party vendors (e.g., cloud providers like AWS/GCP/Azure for service provisioning, or analytics platforms) who assist us in providing our services, provided they are bound by confidentiality obligations.
  • Legal Compliance: To comply with a subpoena, court order, or applicable law, or to protect the rights, property, or safety of Linuxoft or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to the new entity respecting this Privacy Policy.

Data Security and Your Rights

  • We employ industry-standard technical and organizational measures to protect data from unauthorized access, disclosure, or destruction. (Refer to our Security Policy for full details.)
  • You have the right to request access to, correction of, or deletion of your personal data we hold. Please contact us at the email provided above.